Dealing with TD so far has been a bit of a nightmare.  Despite requesting all communication occur through email, my agent insists on giving me a call instead and I think their phone system is designed to be frustrating to deal with.  When talking there seems to be a bit of a delay which is resulting in both her and I talking over each other constantly.  Next this lady says my rental cover is denied because I didn’t go through TD to book a car, yes I initially declined to get a rental but they said I could get a rental anytime so I did.  I declined before I found out my car was totaled and now that it is, I’ll need transportation for emergency purposes, I also read my policy, it doesn’t say I need to have TD book my rental just that they will reimburse me for reasonable charges.  I have a Hyundai Kona, its not like I rented a super car…

Next she keeps insisting on valuing my car as a base model when my Lexus NX was the F-Sport 3 fully loaded one.  I have a bunch of policies for my cars & real estate with TD & I think I’m going to move them if this is how I’m going to be treated, I don’t know if other companies will be better but they don’t deserve my business if this is how they treat me.

And my back still hurts so these jerks are making things more difficult.